Careers at Authentium

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Authentium is always looking for energetic, experienced people to add to our talented team! We have considerable experience designing, developing and selling complex security and antivirus software solutions. Our core strengths include strong technical depth and experience on multiple hardware and software platforms. Our core values include diversity, continuous improvement, a caring culture, a casual work environment and wellness. We have great benefits, too. Location includes an ocean view from the office windows in highly desirable Jupiter, Florida.

Please select the information that you are interested in from the list below:

Current Job Listings

We have immediate openings for the following positions:

Customer Support
Sales and Marketing
Quality Assurance
Technical Support
Technical Communications
Human Resources

Customer Support

PART-TIME CUSTOMER SUPPORT (Non-Technical)
Authentium's Customer Support department has immediate opportunities for a number of part-time customer telephone support agents. This position will have full responsibility for answering and prioritizing inbound customer telephone calls and routing them to our customer technical support team. If you are a stay-at-home parent, student, or otherwise interested in flexible hours (20-25 hrs/week) and schedules in a location that is less than a block from the Jupiter beach, this may be for you! Please reply via e-mail to ptcs@authentium.com

Experience:
- Some experience dealing with customers, either in person or via the telephone.
- 1-3 years experience using a MS Windows-based PC.
- Knowledge of word-processing and spreadsheet programs a plus.
Duties:
- Answers all incoming telephone calls from customers seeking service assistance.
- Using an online database, searches for user information and qualifies customer's entitlement to support.
- Opens and assigns trouble ticket numbers to incoming calls and directs the calls to the appropriate technician.
- May set appointments for follow-up phone calls using PC based software tools.
- May prioritize calls based on previously determined criteria.
- May make outbound telephone calls to customers to check on status and to schedule follow-up calls.
Qualifications:
- Excellent Communication Skills - Speaks clearly and persuasively in positive or negative situations; strong listening skills, responds appropriately to customer questions.
- Good analytic skills with the ability to prioritize calls based on importance.
- Good keyboarding and typing skills.
- Ability to function effectively in a fast paced work environment.
- Ability to tactfully deal with and resolve conflicting demands from users for service.
Authentium is an EOE employer, and maintains a drug-free workplace (pre-employment screening test required). For this position only, reply with resume in text format (no MS Word format, please) to ptcs@authentium.com or FAX with cover letter to: VP of Operations at (561)575-3026.

Sales and Marketing

SALES ACCOUNT MANAGER
Here's your chance to become part of a successful team of talented and dynamic sales professionals. As a member of our Sales Team you'll have the opportunity to bring quality, cutting-edge products to customers throughout the US. You will be responsible for handling new orders, upgrades, add-ons, and annual renewals for all of our exciting new products. The anti-virus/security software industry is constantly growing and changing to respond to customer needs and demands. The energy is contagious and this excitement and anticipation ignites our Sales Team and helps them to do what they do best - sell our quality products and services!

Authentium is an EOE employer, and maintains a drug-free workplace (pre-employment screening test required). For this position only, email your resume to Human Resources at isr@commandsoftware.com. Full benefits and a great location are just the beginning!

Experience:
Minimum of 2 - 3 years experience in sales, preferably security software related products.

Desired Skills:
- Excellent relationship-building skills, written and verbal communication, listening, and presentation skills
- Technical knowledge of computer systems
- Regional, outbound telephone skills required
- Strong closing and negotiation skills, with experience closing
- Knowledge of prospecting tools such as Hoovers, web-based research and corporate profiling
- Superior iniative and persistence with a demonstrated ability to multi-task
- Excellent analytical ability, well-versed with spreadsheets, databases
- Creative thinker, self-motivated
- Team Player
- Travel may be required

Quality Assurance

SOFTWARE TESTER
Leading-edge software development company located in Jupiter, Florida has an immediate opportunity for a Software Quality Assurance Analyst. Working closely with our team of expert developers, this position will have full responsibility for design and development of test plans, test cases, test scripts, test schedules and providing Level III product support to our internal technical support team.

Experience:
Minimum of 1 - 3+ years commercial employment as a software tester with hands-on expertise in:
- Performing tests, documenting results, and provide feedback to developers, tech support reps, and senior management.
- Broad range of Microsoft product expertise Australialuding Windows 3.x/9.x/ME/NT/2000/XP, Exchange 5.5 & 2000, MSI Install, etc.
- Strong PC workstation/Server hardware knowledge for building and configuring test systems and test infrastructure.
- Network administration experience with Microsoft, Novell, and Linux/Unix networks.
- Ability to program in various scripting languages such as Visual Basic a plus.
Desired Skills:
- Full product life-cycle, change control, and Bug reporting/tracking expertise.
- Network design using switches, hubs, routers, firewalls, proxy servers, etc.
- Excellent analytic skills and troubleshooting abilities, time management skills, and "can-do" attitude.
- Direct customer phone support for escalated technical problem resolution Australialuding pre-sales support on occasion.
- Good people skills and communication skills.
- Expert knowledge of MS Office, MS Project, Visio, Exchange.
- In-depth knowlege of IT security frameworks, products, and enterprise anti-virus issues.
- Test plan and test case development.
- Experience using automated test tools such as TestTrack Pro™, WinRunner™, SilkTest™, QARun™, etc.
Plus Skills:
- Advanced programming and database skills in VB, C++, SQL, J2EE, MS Access, and others...
- Linux/Unix administration; Lotus Notes; Novell Groupwise.
Certifications:
Not required, but considered “plus” credentials, in the following order of importance: MCSE, CSQA , CSTE, MCP+Internet, MCDBA.

Education:
Prefer individual with 4-yr. IT/IS/Programming related degree. QA experience with alternate degree may substitute for IT degree.

Authentium is an EOE - M/F employer, and maintains a drug-free workplace (pre-employment screening test required). For this position only, reply with resume in text format (no MS Word format, please) and salary history to QAR@commandsoftware.com or FAX with cover letter to: VP of Operations at (561)575-3026.

Technical Support

TECHNICAL TRAINER
Software development company located in Jupiter, Florida has an immediate opportunity for a Technical Trainer. This new position will have full responsibility for design and development of the strategic direction for our training needs. Please respond to tsr@authentium.com.

Job Description:
Minimum of 1 - 3+ years commercial employment as a Technical Trainer with hands-on expertise in:
Desired Skills:
- Must be familiar with standard concepts, practices, and procedures of PC software, network security, and product life cycle.
- Ability to design and present classes to various target audiences Australialuding Technical, Sales, and Customer Support, for both internal staff and external customers.
- Must have outstanding people and communication skills.
- Expert knowledge of Microsoft office products.
- Excellent problem solving skills; ability to quickly master new concepts.
Plus Skills:

Programming & database skills in VB, C++, SQL, J2EE, MS Access, etc.
Customer Service, Technical Support and/or pre-sales support experience.
Web design and online training concepts.
Multi-lingual in either Spanish, French or Chinese.

Certifications:
Not required, but considered "plus" credentials, in the following order of importance: Microsoft MCT, CompTIA Certified Technical Trainer (CTT+), Itrain, MCSE, MCP+Internet, etc.

Education:
Prefer individual with 4-yr. related degree. Directly relevant experience and demonstratable performance may substitute for degree.

Authentium is an EOE employer, and maintains a drug-free workplace (pre-employment screening test required). For this position only, reply with resume in text format (no MS Word format, please) and salary history to tsr@commandsoftware.com or FAX with cover letter to: VP of Operations at (561)575-3026.

TECHNICAL SUPPORT REPRESENTATIVE
The anti-virus and security software industry is a highly technical industry and this is reflected in the complexity of the inquiries that our tech support team receives on a daily basis. Many of our customers have technical backgrounds and expect to deal with a tech support team that is experienced in both the Command AntiVirus product line as well as various workstation, server, and network operating systems. Authentium's "Service That Never Sleeps"™ ensures that someone is available 24 hours a day x 7 days per week to assist our customers. We are searching for qualified and motivated individuals to join our top-notch technical support team.

Job Description:
- Primarily provide telephone & e-mail technical support to customers.
- Install & configure test systems & servers to research and solve customer problems.
- Assist the sales team with product and pre-sales technical questions.
- Support new releases and products such as XP, Exchange 2000, Linux, Microsoft ".NET", etc.
- Assist with product quality assurance testing.
- Writing FAQs and/or technical "white papers".
Required Skills and Qualifications:
- Excellent analytic and problem solving skills.
- Excellent telephone skills with the ability to handle stressful problem situations.
- Above average oral and written communication skills.
- Good knowledge of Microsoft and Novell operating systems (Linux/Unix a plus).
Required Experience:
- Minimum of 1 to 3 years in tech support and/or help desk environment.
- Hands-on experience using, configuring and troubleshooting DOS, Win3.x, Win9x/ME, WinNT/2000/XP workstation operating systems.
- Hands-on experience using, configuring and troubleshooting Novell, WinNT/2000/XP network operating systems (OS/2 a plus).
- Working knowledge of MS applications such as Access, Word and Excel.
- Microsoft Exchange Server and/or Lotus Notes a plus.
Authentium is an EOE - M/F employer, and maintains a drug-free workplace (pre-employment screening test required). Reply with resume in text format (no MS Word format, please) and salary history to tsr@commandsoftware.com or FAX with cover letter to: VP of Operations at (561)575-3026.

Technical Communications

TECHNICAL WRITER
We are currently looking for a technical writer to maintain user manuals and other forms of documentation and information that are essential to end users and Authentium product support personnel.

Experience:
Minimum 3-5 years technical writing experience in a software environment.

Required Skills:
Education:
Minimum of a Bachelor's degree in English or communications with a concentration in technical writing or equivalent experience required.

Authentium is an EOE employer, and maintains a drug-free workplace (pre-employment screening test required). For this position only, reply with resume in text format (no MS Word format, please) to twp@commandsoftware.com or FAX with cover letter to: TW at (561) 575-3026.

TECHNICAL WRITER
We are currently looking for a technical writer to maintain user manuals and other forms of documentation and information that are essential to end users and Authentium product support personnel.

Experience:
Minimum 3-5 years technical writing experience in a software environment.

Required Skills:
Education:
Minimum of a Bachelor's degree in English or communications with a concentration in technical writing or equivalent experience required.

Authentium is an EOE employer, and maintains a drug-free workplace (pre-employment screening test required). For this position only, reply with resume in text format (no MS Word format, please) to twp@commandsoftware.com or FAX with cover letter to: TW at (561) 575-3026.

Human Resources

HUMAN RESOURCES MANAGER
Knowledge and Skills:
Employee Relations & Employment practices; Performance Management; Staffing & Recruitment; and Organization Effectiveness. Knowledge of relevant Federal and State employment laws. Ability to develop and maintain positive and productive working relationships with all levels in the organization. Ability to manage multiple tasks and projects with a high level of effectiveness. Proficiency in Word and Excel. Able to compile HR data, analyze, and prepare reports. Able to read and interpret instructions, policy, procedures, etc. Ability to successfully complete assignments on time. Recommends policies and practices to senior management. Also be able to handle payroll processing, benefits and 401(K).

Education & Experience:
Bachelor's Degree in business administration, human resources, or related field or proven professional experience in personnel management and administration Australialuding recruiting, contracting and entitlements administration. Professional experience in all aspects of general administration. PHR, SPHR preferred.

Authentium - Command Software is an EOE - M/F employer, and maintains a drug-free workplace (pre-employment screening test required). For this position only, reply with resume in text format (no MS Word format, please) and salary history to hrm@authentium.com or FAX with cover letter to: Corporate Controller at (561) 575-3026.